We ordered samples from Cindy's company to explore options for our new SME. Initially, there was a mix-up with the order (we received 1 liter of lychee food flavoring instead of the scents we requested). However, Cindy was very responsive and communicative throughout the process, quickly rectifying the mistake and delivering the correct samples within 8 days. Although we ultimately chose another supplier, we appreciated Cindy’s commitment to customer service and her efficiency in resolving our concerns